Effective Date: 20 July 2025
At Milleama Organic, we are committed to providing you with high-quality, fresh organic products. We understand that there may be occasions where you need to return a product. This policy outlines the process and conditions for returns and refunds for all products purchased through our website.
Our Promise: Quality and Freshness
Your satisfaction is our priority. We take great care in sourcing, packing, and delivering our products to ensure they reach you in the best possible condition.
1. Eligibility for Returns and Refunds
You are eligible for a refund or replacement under the following circumstances:
- Damaged or Spoiled Products: If the product you receive is damaged, spoiled, or otherwise not in a consumable condition at the time of delivery.
- Incorrect Product Received: If you receive a different product from what you ordered.
- Missing Items: If an item from your order is missing.
- Please note that due to the perishable nature of many of our organic food products, we cannot accept returns for reasons of personal taste or preference.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return once the packaging has been opened, unless they are damaged or spoiled:
- All perishable goods (e.g., fresh produce, dairy products).
- Products that have been used or tampered with.
3. How to Initiate a Return or Report an Issue
To request a return, refund, or report an issue with your order, please follow these steps:
- Notify Us Within 24 Hours: You must contact us within 24 hours of receiving your order. This is crucial for perishable items.
- Contact Us: You can reach us through any of the following channels:
Email: [ Contact@milleamaorganic.com]
Phone: +91 88704 84070 - Provide Order Details: Please provide your Order ID, a description of the issue, and clear photographic evidence of the damaged, spoiled, or incorrect product. This helps us to process your request quickly.
4. Our Review Process
Once we receive your request, our customer support team will review the information you have provided. We may contact you for further details if required.
5. Refund and Replacement Process
- If your request is approved, we will offer one of the following solutions:
- Replacement: We will dispatch a replacement for the item(s) in question with your next order or as soon as possible, at no extra cost to you.
- Refund: If a replacement is not feasible or if you prefer, we will process a refund to your original method of payment.
6. Timelines for Refunds
- Refunds will be processed within 5-7 business days from the date your request is approved.
- The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
7. Cancellation Policy
You may cancel an order before it has been dispatched from our facility. To cancel your order, please contact us at the earliest opportunity. Once an order has been dispatched, it cannot be canceled.
8. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us.
Milleama Organic
SV Puram, Udumalaipettai,
Tirupur – 642128, Tamil Nadu
Mobile: +91 88704 84070
Email: Contact@milleamaorganic.com